Who do you manufacture products for?
Confidentiality is a top priority for our customers, which is why we never disclose who we manufacture for specifically. CBI currently markets products for a variety of prestigious companies, including department stores, mass marketers, health food stores, direct manufacturing companies, niche/prestige brand companies, spas, resorts and hotels, as well as smaller start-up companies and individuals.

Do you have non-disclosure agreements with your customers?
Yes, we fully understand the necessity for total confidentiality and we guarantee the safeguarding of each customer’s formulas and projects. We have non-disclosure agreements in place with all of our current customers.

What is the Minimum Order quantity?
Our minimum order for custom formulations is generally 1,000 units per item. Items that contain custom raw materials or unique packaging will require a larger run.

Can your Research and Development Lab make a product that I propose?
Yes, in most cases we can. The amount of research and development time required for each project is different.

How much does it cost for your Research and Development Lab to manufacture samples?
We typically will start the development of a formula prototype once a $750.00 R & D deposit is made. After your order is placed we will credit $250 of your R & D deposit to your account. If we need to perform long-term research work in the lab, the cost will depend on the complexity of the project and will be determined on a product-by-product basis. Also, we have several “stock” formulas that may meet your requirements at no charge.

How quickly can you turn around an order?
Initial orders are approximately six to eight weeks from the time the formula and/or artwork is approved and from the time packaging is received. Re-orders take four weeks.

Can you help me get my product exported?
Yes. We currently export to 22 countries. We have experienced exporting to the Far East, Europe, Korea, South America, Mexico, Canada, Great Britain, Russia and more. We can help you with the required paperwork.

Can I provide my own decorated packaging?
Yes. However we require a sample of the packaging prior to filling, to check for compatibility with product, compliance with Government labeling requirements and to ascertain compatibility with our production equipment.