Terms and Conditions
Please be aware that any orders placed for retail products must comply with all FDA regulations on cosmetic labeling and packaging as outlined in the 21.C.FR.
Minimums: CBI’s minimum order amount is $200.00 per order.
Retail 6 piece minimum. Professional size 1 piece minimum.
Ordering: All orders will ship within 48 hours, provided item is in stock. Orders must be received by 10:00am, Central Standard Time for same day air shipment. All add-ons to an order must be called or faxed in within 1 hour of the original order, excluding any next day orders. Add-ons for next day cannot be processed.
Returns: No returns or exchanges without prior authorization. If a product is defective, CBI must be notified within 48 hours upon receipt of shipment. No product in your possession over 3 business days will be accepted for return. Any return of products without an authorization number on the outside of the box will not be processed for credit or exchange. Products returned due to customer error must be authorized and a 30% restocking fee will apply.
Shortages: Any shortage must be reported immediately upon receipt of merchandise. Make sure to check shipment against invoice.
Refusals: If an order is refused for any reason, shipping fees and a 30% restocking fee will be applied to your account. If you request your shipment to be sent again, an additional shipping fee will be charged. Further shipments will be held until your account balance is paid.
Shipping: Orders under 250 pounds are shipped FedEx Ground, F.O.B. Ft. Worth, TX. Damages due to shipping should be reported to both CBI and the carrier immediately. (Contact CBI customer service if shipment has been delivered damaged). CBI will not pay for rush shipping charges (i.e. 2nd day or next day air) under any condition.
Freight: Freight is based on the number of cartons and weight of the total shipment.
Professional Status: We sell only to licensed professionals. To qualify as an account, we require proof of professional status. A faxed copy of your state license or business license is sufficient. All customers should provide Tax Resale Number for tax exemption on orders.
Payment: All CBI product orders must be prepaid by Mastercard, Visa, American Express, or Discover. (No C.O.D. or hold for check)